Interested in Volunteering?
Let us know and we’ll be in touch. We love volunteers!
Here’s some helpful information for volunteers
NHC’s Mission, Vision and Values
National HealthCare Corporation and it’s affiliated companies (NHC) are committed to providing high quality, patient-centered care to recovering, disabled, subacute or chronically ill patients in a manner that complies with all applicable laws.
NHC’s Mission Statement:
NHC is committed to being the senior care leader in customer and investor satisfaction.
Care is our business.
The Compliance Program and Standards of Conduct apply to all NHC partners, officers, directors, business associates and volunteers.
Standards of Conduct:
NHC’s Expectations for our Professional Staff, Contractors, Vendors and Volunteers is to:
- Provide medically necessary care.
- Respect patient rights.
- Comply with all laws and reimbursement requirements.
- Submit accurate and truthful claims/invoices.
- Maintain licensure and certification as appropriate.
- Cooperate with background checks and federal exclusion screenings.
- Treat partners and other associates with respect.
- Cooperate with government officials.
- Maintain privacy and confidentiality with all communications regarding patient care.
- Keep residents’ PHI (Protected Health Information) and personal/financial information confidential and secure.
False Claims Act:
The False Claims Act is a federal law that imposes liability when a person or company improperly received or avoids payment to the federal government.
The Act prohibits:
- Submitting for payment or reimbursement a claim known to be false or fradulent.
- Making or using false record or statement material to a false or fradulent claim or to an obligation to pay money to the government.
- Engaging in a conspiracy to defraud by the improper submission of a false claim.
- Concealing, improperly avoiding or decreasing an obligation to pay money to the government.
The Act also provides protection to those who report any fraud or wrongdoing.
The Health Insurance Portability and Accountability Act (HIPAA) requires NHC to protect the privacy and security of residents’ protected health information (PHI). Under the HIPAA law, ALL conversations and knowledge obtained regarding a patient’s medial or personal matters are confidential and private. You are not to discuss any patient information with anyone other than those who are directly responsible for the patient’s care.
This also requires you to avoid texting PHI or taking photos of patients or PHI.
As a volunteer of NHC, you are required to adhere to the policies and procedures in place to protect and secure PHI.
Conflict of Interest:
A conflict of interest occurs when an individual’s private interest (or interest of a member of his or her family) interferes, or even appears to interfere, with the the interest of NHC as a whole. Conflicts of interest must be avoided. Whether or not a conflict of interest exists or will exist can be unclear.
Any possible conflicts of interest should be discussed with NHC management.
Any questions or concerns regarding this information should be directed to the NHC Compliance and Privacy Officer at 615-890-2020 ext. 1664 or toll-free at 1-800-844-4642.
NHC has established a confidential reporting system called the ValuesLine. Reports or inquiries regarding compliance concerns can be made using either the toll-free hotline – 1-888-568-8578 – or via the ValuesLine website, nhc.alertline.com