NHC Recognized with the 2020 Customer Approved Award and 2020 Employee Approved Award
We are honored to be recognized by our patients, residents, and families for creating an outstanding care experience by receiving the 2020 Customer Approved Award by NRC Health. Our vision is Caring in A Better Way Day by Day. Thank you to our families and patients who give us the opportunity to serve you and your loved ones every day.
Our incredible NHC partners across the country are committed to providing an excellent experience for all our patients, residents, and their families. Through remarkable teamwork and commitment to care, our NHC Partners work together every day to create a Better Way culture bringing our 20 promises to life. We are honored to be recognized by our NHC Partners and receiving the 2020 Employee Approved Award by NRC Health for creating an outstanding culture that engages and inspires our partners.
Only twenty Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2019 Resident and Family Experience Survey and results from NRC Health’s 2019 Employee Experience Survey. To qualify, organizations must have a high percentage of customer respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty. To qualify, organizations must have a high percentage of employee respondents willing to recommend their locations as places to work. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with employee engagement, organizational loyalty, and job satisfaction.